Depending on the brand, category, location, or size, a retail location generates sales in the range of $1,000-$10,000 per day with big-box retailers earning a lot more. Degraded network performance or availability as a result of cost-cutting programs can have serious consequences.

• POS terminals cannot process a debit/credit transaction
• Online orders and phone orders can go out of service
• Customers will encounter service issues and delays
  There are other serious productivity and security implications as well.

Even if the POS system has the capability to store and forward credit authorizations, the network has to be up and running before the transactions are settled. The fall-back option also elevates the security threat if the credit card data is not handled the right way.

Employees end up spending a lot of time with the IT help desk and the IT teams in turn spend a lot of time troubleshooting the issue across multiple vendor-provided infrastructures.

All these issues drive up the cost of business, hurt sales, negatively impact customer satisfaction and employee productivity.

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